E O H A C A D E M I E S
Business Skills
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Achieving Customer Service Excellence   
Excellence in customer service doesn’t come about accidentally. It needs to be carefully defined, planned and managed. The trick isn’t announcing that your company delivers excellent service – it is actually delivering it, day in and day out, acros...
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Business Administration 1   
It is unfortunate to discover that many Grade 12 learners and students have difficulty in finding employment after school or after completing their studies. Although learners and students typically have academic and technical skills, they often lac...
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Business Administration 2   
The South African Qualification’s Authority (SAQA) has identified the core competencies which are essential for today’s top office professionals. It is these cores skills which form the foundation of this National Certificate: Business Administration...
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Business Communication Skills   
Effective communication within a business environment is crucial to the success of any team, department or even the organisation. The skills, knowledge and understanding demonstrated within this programme are essential for social and economic trans...
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Business Practice   
To realise the dream of a better life for all South Africans, the entrepreneurial energies of all people, especially the youth, should be harnessed to contribute towards economic development, job creation and the alleviation of poverty. Worldwide, ...
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Business Writing   
To attract the attention of your stakeholders, especially your customers, in this fast-paced information age is a daily challenge. It is a daily reiteration that effectively communicating with clarity and conciseness in written communication is a fun...
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Event Management and Public Relations   
The key to effective organisation of meetings, events, seminars, workshops or conferences is in planning. This practical course provides an opportunity to develop the self-confidence needed to plan, coordinate, run and manage a successful event. Y...
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Finance for Non-Financial Managers   
Straightforward and no-nonsense, this course enables you to get straight to the heart of financial issues, demystifies financial information and gives you confidence and control when making financial decisions. This two-day overview course has won p...
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Listening Skills   
The business world is more complex than ever with demands coming from all directions. Those demands can lead to hearing rather than listening when time is limited. From motivating people to provide needed information to making sure that messages ar...
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Marketing   
The marketing function is a key business function which affects the success of any organisation, both strategically and operationally. This programme is aimed at people who wish to develop further understanding of principles and practices. This pr...
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MBA for Office Professionals   
The roles and responsibilities of PAs and senior administrators have moved closer to that of their managers in recent years resulting in new challenges, the adoption of some managerial tasks and increased career opportunities. Today’s PAs are requir...
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Office Administration   
Administrators are vital to the smooth running of any organisation and play a key role in contributing to the performance of their teams and departments. Their effectiveness has a direct influence on the productivity and efficiency of others and oft...
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PFMA   
By attending this course, delegates will establish a working knowledge of basic financial procedures linked to the PFMA. Delegates will be taught how to use PFMA principles in order to modernise the system of financial management in the public sect...
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Public Administration   
Effective and efficient administration in the public sector is key to a successful economy. This qualification is aimed at rapidly building the skills base within the public sector. The importance of the ethical base on which public service is base...
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Record Management (Effective Office Administration & Record Keeping)   
Your business revolves around documents - correspondence, contracts, charts, memos, orders, reports and much more that record what your company does. Many of these records are kept on paper and keeping it organised is essential to ensuring your bus...
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Report Writing   
Organisations could not function effectively without written reports. Reports present vital information for everyday operations and decision making. If your job is to correctly format reports for your manager or perhaps decide on content and actual...
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Secretarial Development Programme   
As you become more efficient at your job, you become more crucial to your manager’s and your organisation’s success. But you’re also building a foundation for your own career growth. This intensive course will equip you with the skills and know-how ...
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Successful Event Management   
Events do not just happen by themselves, they are well planned, specifically orchestrated and extremely coordinated. This practical course is designed to save you time, money and frustration, without omitting any of the necessary steps. It will prov...
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Successful Meetings and Minute Taking   
Producing accurate, easy-to-understand minutes is vital to an organisation’s decision making process. Without training, minutes may be too scanty or too comprehensive, unclear and disjointed, or fall short of accurately reporting the meeting and the ...
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